Are they in business or not?
Everyone is saying that the market is slow. It may be true or it may not be. But that is still no excuse for shoddy customer service from real estate agents. What is this with agents not returning phone calls? I’ve left a few voicemail messages for agents in the past coiuple of weeks about the homes they are marketing and I have yet to recieve a phone call back? Can it be that all of these agents have already sold those homes and are not interested in any more buyer inquiries? I doubt it, I’m not that unlucky to be able to pick almost 10 agents who have solid buyer offers and are no longer interested in other potential sales. It just blows my mind.
And then when I call the broker or office manager I get either the basic “You’ll need to speak to the listing agent about that.” and when I tell them about my messages that I have left that they’ll “look into it”. Or I end up leaving a voicemail with the broker/manager and still no call back. This gets very frustrating when dealoing with our own buyers because we don’t want to give them a bad impression about our industry. But I gotten to the point that when my buyers ask again about what info I was able to get about a particular property I just tell them “They’re not really interested in selling the property because I haven’t gotten a call back from the agent”. I then encourage my buyers to move on to another property.
The questions that our buyers tend to ask are ones that cannot be answered by the appointment desk. Our buyers are interested in knowing specifics about the property. They have questions, either before they take the time to view it or after they view it and need to make a decision on making an offer or not. This makes one wonder if the current owners are aware that a potential sale has disappeared because their agent has been unresponsive to inquiries. Or maybe the current owners don’t care.
Stumble It!